General: Supporting the US Army Intelligence Center of Excellence (USAICoE) CIO G6 contract.Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Responsibilities:
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists.
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Resolves routine questions and problems, and refers more complex questions to higher levels.
Use and apply general knowledge of industry practices, techniques, and standards. Develop solutions to a variety of problems of moderate scope and complexity.
Qualifications / Experience:
Current TOP SECRET security clearance with SCI eligibility.
1 year of experience with Help Desk support.
CompTIA Security+ certification.
OS (Windows, LINUX, or Redhat) Training Certificate.
Knowledge of current DoD network administration requirements, concepts, practices, and procedures.