Help Desk Technician - Ft. Huachuca, AZ

​General: Supporting the US Army Intelligence Center of Excellence (USAICoE) CIO G6 contract.  Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. 

Responsibilities: 

• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists.
• Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.​ 
• Resolves routine questions and problems, and refers more complex questions to higher levels.
• Use and apply general knowledge of industry practices, techniques, and standards.  Develop solutions to a variety of problems of moderate scope and complexity.

Qualifications / Experience: 

• Current TOP SECRET security clearance with SCI eligibility.
• 1 year of experience with Help Desk support.
• CompTIA Security+ certification.
• OS (Windows, LINUX, or Redhat) Experience.
• Knowledge of current DoD network administration requirements, concepts, practices, and procedures.

​Place of Performance: Ft. Huachuca, AZ

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